Terms of Service

By creating an account or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms and policies referenced herein.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our services. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

We may update these Terms from time to time. If we make material changes, we will notify you through the Platform or via email. Your continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

Cantra Hub is an online platform that connects property owners and managers (“Hosts”) with travelers seeking accommodations (“Guests”). We provide the technology platform and services to facilitate these connections.

Important: Cantra Hub is not a party to the rental agreements between Hosts and Guests. We do not own, operate, manage, or control any properties listed on our Platform. Hosts are independent contractors, not employees or agents of Cantra Hub.

Our services include:

• Property listing and discovery platform
• Booking and reservation management
• Secure payment processing
• Communication tools between Hosts and Guests
• Review and rating systems
• Customer support services

To use certain features of our Platform, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Immediately notify us of any unauthorized use of your account
• Accept responsibility for all activities under your account

We may require you to verify your identity, provide additional documentation, or complete background checks before allowing you to access certain features or list properties.

You may not transfer or share your account with others. Creating multiple accounts to circumvent restrictions or for fraudulent purposes is prohibited.

As a Guest using Cantra Hub, you agree to:

• Use properties only for their intended purpose and not exceed the stated guest capacity
• Comply with all house rules provided by the Host
• Treat the property and its contents with care and respect
• Not engage in illegal activities or cause disturbances
• Leave the property in a reasonably clean condition
• Report any damages or issues to the Host promptly
• Not sublease or allow unauthorized persons to stay at the property

You are responsible for any damage caused by you or your guests during your stay. Hosts may charge for damages through our resolution center, and you agree to pay for reasonable repair or replacement costs.

As a Host on Cantra Hub, you agree to:

• Provide accurate and truthful information about your property
• Maintain your property in a safe, clean, and habitable condition
• Comply with all applicable laws, regulations, and licensing requirements
• Honor confirmed bookings unless a valid cancellation is made
• Respond promptly to Guest inquiries and booking requests
• Provide accurate check-in instructions and be available to address issues
• Not discriminate against Guests based on protected characteristics
• Obtain necessary permits, licenses, and insurance for your listing

You are solely responsible for your listing's compliance with local laws, including tax obligations, zoning regulations, and short-term rental restrictions.

6.1 Booking Process

When you book a property, you are entering into a rental agreement directly with the Host. Cantra Hub facilitates this transaction but is not a party to the rental agreement.

6.2 Payment Terms

• All payments are processed securely through third-party payment gateways
• Guests pay at the time of booking unless otherwise specified
• Cantra Hub collects service fees from both Guests and Hosts
• Hosts receive payment after Guest check-in, minus applicable fees
• All prices are displayed in the specified currency and include applicable taxes

6.3 Service Fees

Cantra Hub charges service fees to cover the cost of running the Platform, including customer support, payment processing, and platform maintenance. Fee structures are displayed during the booking process.

Each property has its own cancellation policy set by the Host. Please review the cancellation policy carefully before booking. For detailed information, see our Cancellation Policy page.

Host Cancellations: If a Host cancels a confirmed booking, the Guest will receive a full refund. Hosts who frequently cancel may face penalties including reduced search ranking, suspension, or removal from the Platform.

Extenuating Circumstances: In cases of documented emergencies, natural disasters, or other qualifying events, special refund policies may apply. Contact our support team for assistance.

You agree not to:

• Violate any laws, regulations, or third-party rights
• Post false, misleading, or deceptive content
• Use the Platform for any illegal or unauthorized purpose
• Attempt to circumvent our fees or payment systems
• Contact users outside the Platform to avoid service fees
• Harass, threaten, or discriminate against other users
• Copy, scrape, or harvest data from the Platform
• Upload malware or harmful code
• Interfere with the Platform's security or functionality
• Create fake accounts or post fraudulent listings
• Use the Platform for money laundering or other financial crimes

You retain ownership of content you submit to the Platform (listings, photos, reviews, messages). However, by posting content, you grant Cantra Hub a worldwide, royalty-free, non-exclusive license to use, display, reproduce, modify, and distribute your content in connection with our services.

You represent that your content:

• Is accurate and not misleading
• Does not infringe any third-party rights
• Complies with all applicable laws
• Does not contain harmful or offensive material

We may remove content that violates these Terms or our policies without prior notice.

The Cantra Hub name, logo, website design, and all related trademarks, service marks, and copyrights are the property of Cantra Hub. You may not use our intellectual property without our prior written consent.

The Platform and its content (excluding user-generated content) are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purposes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CANTRA HUB AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR ANY RELATED SERVICES.

Cantra Hub is not responsible for the actions, omissions, or conduct of any Host or Guest. We do not guarantee the quality, safety, or legality of any listing or the accuracy of any information provided by users.

Our total liability to you for any claims arising from your use of the Platform shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) $100 USD.

You agree to indemnify, defend, and hold harmless Cantra Hub and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights
• Your content or listings
• Your interactions with other users
• Any disputes related to your bookings or hosting activities

You may terminate your account at any time by contacting us or using the account deletion feature. We may terminate or suspend your account at our discretion if we believe you have violated these Terms, engaged in fraudulent activity, or for any other reason.

Upon termination, you remain responsible for any outstanding obligations, including pending bookings and payments. Certain provisions of these Terms will survive termination.

Between Users: We encourage Hosts and Guests to resolve disputes directly. If you cannot reach a resolution, you may request assistance through our Resolution Center.

With Cantra Hub: Any disputes arising from these Terms or your use of the Platform shall first be subject to informal negotiations. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the applicable arbitration association.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Cantra Hub.

• Entire Agreement: These Terms constitute the entire agreement between you and Cantra Hub regarding your use of the Platform.
• Severability: If any provision is found invalid, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.
• Governing Law: These Terms are governed by the laws of Nigeria, without regard to conflict of law principles.

If you have questions about these Terms, please contact us: