Privacy Policy

1.1 Information You Provide

• Account Information: Name, email address, phone number, password, and profile photo when you create an account.
• Profile Information: Additional details you choose to provide such as gender, date of birth, and address.
• Identity Verification: Government ID, selfie photos, and other forms of identity verification.
• Payout Information: Bank or mobile money account information for hosts' payouts.
• Communications: Messages you send through our platform, reviews, and support inquiries.
• Property Listings: Information about properties you list, including descriptions, photos, location, and pricing.

1.2 Information We Collect Automatically

• Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information.
• Usage Information: Pages visited, features used, search queries, booking history, and interaction patterns.
• Location Information: Approximate location based on IP address, and precise location if you grant permission.
• Log Data: Access times, error logs, referral URLs, and similar technical information.

1.3 Information from Third Parties

• Social Media: Information from social accounts if you choose to connect them.
• Background Check Services: Information from identity verification and background check providers.
• Payment Processors: Transaction status and fraud detection information from payment service providers.

We use the information we collect to:

• Provide Services: Process bookings, facilitate payments, enable communications between hosts and guests, and deliver customer support.
• Personalize Experience: Customize your experience, show relevant listings, and provide personalized recommendations.
• Safety & Security: Verify identities, detect and prevent fraud, and maintain platform security.
• Improve Services: Analyze usage patterns, conduct research, and develop new features.
• Marketing: Send promotional communications (with your consent), newsletters, and updates about our services.
• Legal Compliance: Comply with legal obligations, enforce our terms, and protect our rights.

We may share your information with:

• Other Users: Hosts and guests can see relevant profile information and communications necessary for bookings.
• Service Providers: Third-party companies that perform services on our behalf (payment processing, customer support, analytics).
• Business Partners: Partners who offer services through our platform, with your consent.
• Legal Requirements: When required by law, subpoena, or to protect our rights, property, or safety.
• Business Transfers: In connection with mergers, acquisitions, or sale of company assets.

We do not sell your personal information to third parties for their marketing purposes.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate users and prevent fraud
• Analyze site traffic and usage patterns
• Deliver targeted advertising
• Improve website performance

For more details, please see our Cookie Policy.

We implement comprehensive security measures to protect your information:

• Encryption: All data transmitted between you and our servers is encrypted using TLS/SSL technology.
• Secure Storage: Personal data is stored on secure servers with restricted access.
• Access Controls: Only authorized personnel have access to user data, and access is logged and monitored.
• Regular Audits: We conduct regular security assessments and vulnerability testing.
• Payment Security: Payment card information is processed by PCI-compliant payment processors.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to legal requirements.
• Portability: Receive your data in a portable format.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Restrict Processing: Request limitations on how we process your data.

To exercise these rights, please contact us at privacy@cantrahub.com or through your account settings.

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce agreements
• Support business operations and improve services

When your account is deleted, we may retain certain information as required by law or for legitimate business purposes. Anonymous and aggregated data may be retained indefinitely.

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence.

When we transfer your information internationally, we implement appropriate safeguards to protect your data, including standard contractual clauses and other legally recognized transfer mechanisms.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our platform.

Key third-party services we use include:

• Payment processors for secure transactions
• Analytics providers to improve our services
• Marketing and advertising platforms
• Customer support tools
• Google reCAPTCHA for security verification

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last updated” date at the top of this policy
• Notify you via email or through our platform
• Provide a summary of key changes when significant

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: